Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you place an order or create an account with Otaku Ballerz, we may collect the following information:

Name
Phone number
Email address
Shipping and delivery address
Payment information (processed securely via our payment partners and not stored in full by Otaku Ballerz)

We use the information you provide for the following purposes:

Order processing: to confirm your order, arrange shipping, and keep you updated on delivery.
Customer support: to respond to your queries, requests, or concerns.
Marketing emails (optional): to send you updates, offers, and new arrivals, only if you choose to receive them. You can opt out at any time.

We take reasonable measures to protect your personal information.

Payments are processed through secure payment gateways that follow industry-standard encryption and security practices.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

To complete your orders and payments, we work with trusted third-party service providers, including:

These partners have their own privacy and security practices, which may apply in addition to this policy.

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us:

You can manage or disable cookies through your browser settings, but some features of the site may not work properly without them.

You have control over your personal information. You may:

Request access, updates, or corrections to your personal details.
Request deletion of your data, subject to legal or operational requirements (such as tax and accounting records).

To exercise these rights, you can contact our support team using the details on the Contact page.

If you have any questions about this Privacy Policy, we're here to help.